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The following refund or exchange procedures and deadlines are applied:

  • Goods with a manufacturing fault can be returned no later than 3 months from the purchase date.
  • Goods must be in the original packaging and all accessories must be included including price tags, catalogues and any complimentary items provided.
  • Goods bought on sale or special offer will not be refunded or exchanged unless there is a manufacturing fault.

The following items cannot be exchanged, and refunds will not be issued:

  • Goods that have been altered or merchandise that has been damaged except if a factory defect is present
  • Merchandise which is not in its original condition.